Frequently Asked Questions

General maintenance, a fresh coat of paint (or two), deep cleaning, and various updates which may or may not include appliances, flooring, and cabinets.

Yes, we have 24-hour emergency maintenance.

If it's an emergency, call the standby number. Otherwise you can call the office or put in a request through the online Resident Portal.

They are done in the order of priority, determined first by emergencies then chronologically.

No, but you can request to not have anyone come if you're not home. If you have a pet they must be put away first.

Call the standby number if the office is closed. Otherwise go to the office. Be prepared to show ID.

Nail/screw holes are allowed but nothing bigger than a dime. Painting the walls is not allowed.

Swimming pool, in-unit laundry, open parking, covered carports, 24-hour maintenance, on-site manager, community building, internet ready, cable ready, and the gas for heating, cooking and hot water is included

Memorial Day to Labor Day

Yes, we have free lot parking as well as reserved carports for lease.

There's a full-size washer and dryer In each unit.

Yes, certain buildings are pet friendly.

$150 Pet deposit is non-refundable and $20 per month pet rent

Yes, please call for details.

No, but pet waste stations are provided are various locations on the property.

Refrigrator, dishwasher, gas range & hood, full-size washer and dryer

No

Yes, our shortest lease term is 6 months.

Yes, we offer corporate housing through VIA by Edward Rose. Please contact your Leasing Office for more information.

Due to COVID-19 we will no longer be able to accept packages in our office.

No quiet hours, but noise complaints are attended to by standby personnel if reported. There's a $75 rental fee for the community building with a $100 refundable deposit

Call Toledo Edison to set up your electric account.

No

We accept both walk-ins and appointments.

Accessible during business hours by phone or walk-in, or after hours by email.

Online at orchardlakesapartments.com

Screening can take up to 48 hours to be returned by our 3rd party screening service, but all the paperwork for an individual application can be done in a couple hours.

$40 Administrative fee, pro-rated rent, and Security deposit can be $500 or $700

Make sure you understand the lease.

You can pay online, using WIPS (Walk-In Payment System), or you can mail in a paper check.

You will need to log into your Resident Service account, via the website, to pay rent.

Internet, Cable, Carport, Pet Rent if applicable

No but it is strongly recommended.

Gas for heating, cooking, and hot water, along with water, sewer, trash services

We provide internet and cable in house.

No

Guests may visit but they must abide by the same rules we ask of any resident. If you are in a non-pet friendly building you may not pet-sit.

Yes, typically those reductions will be built in to the rent when signing a longer term lease. There's no reduction for paying a year in advance.

You will need to pay a new security deposit.

No

We have a Cancellation Premium that you can pay at the time you give your move-out notice. The cost of the Cancellation Premium will vary from unit to unit.

Yes, there are stops along Holland Sylvania Rd.

Shopping centers, various restaurants, grocery stores, convenient access to State Highway 23 and Interstate 475

Toledo

It is a 5 minute drive away.

They are within a 4-mile radius.

Kroger, Meijer, Costco, and Walmart for groceries

Starbucks is less than a mile away.

1 mile south of the 23/I-475 intersection

Bancroft Rd.