Frequently Asked Questions
General maintenance, a fresh coat of paint (or two), deep cleaning, and various updates which may or may not include appliances, flooring, and cabinets.
Yes, we have 24-hour emergency maintenance.
If it's an emergency, call the standby number. Otherwise you can call the office or put in a request through the online Resident Portal.
They are done in the order of priority, determined first by emergencies then chronologically.
No, but you can request to not have anyone come if you're not home. If you have a pet they must be put away first.
Call the standby number if the office is closed. Otherwise go to the office. Be prepared to show ID.
Nail/screw holes are allowed but nothing bigger than a dime. Painting the walls is not allowed.
Swimming pool, in-unit laundry, open parking, covered carports, 24-hour maintenance, on-site manager, community building, internet ready, cable ready, and the gas for heating, cooking and hot water is included
Memorial Day to Labor Day
Yes, we have free lot parking as well as reserved carports for lease.
There's a full-size washer and dryer In each unit.
Yes, certain buildings are pet friendly.
$150 Pet deposit is non-refundable and $20 per month pet rent
Yes, please call for details.
No, but pet waste stations are provided are various locations on the property.
Refrigrator, dishwasher, gas range & hood, full-size washer and dryer
Yes, our shortest lease term is 6 months.
Yes, we offer corporate housing through VIA by Edward Rose. Please contact your Leasing Office for more information.
Due to COVID-19 we will no longer be able to accept packages in our office.
No quiet hours, but noise complaints are attended to by standby personnel if reported. There's a $75 rental fee for the community building with a $100 refundable deposit
Call Toledo Edison to set up your electric account.
We accept both walk-ins and appointments.
Accessible during business hours by phone or walk-in, or after hours by email.
Online at orchardlakesapartments.com
Screening can take up to 48 hours to be returned by our 3rd party screening service, but all the paperwork for an individual application can be done in a couple hours.
$40 Administrative fee, pro-rated rent, and Security deposit can be $500 or $700
Make sure you understand the lease.
You can pay online, using WIPS (Walk-In Payment System), or you can mail in a paper check.
You will need to log into your Resident Service account, via the website, to pay rent.
Internet, Cable, Carport, Pet Rent if applicable
No but it is strongly recommended.
Gas for heating, cooking, and hot water, along with water, sewer, trash services
We provide internet and cable in house.
Guests may visit but they must abide by the same rules we ask of any resident. If you are in a non-pet friendly building you may not pet-sit.
Yes, typically those reductions will be built in to the rent when signing a longer term lease. There's no reduction for paying a year in advance.
You will need to pay a new security deposit.
We have a Cancellation Premium that you can pay at the time you give your move-out notice. The cost of the Cancellation Premium will vary from unit to unit.
Yes, there are stops along Holland Sylvania Rd.
Shopping centers, various restaurants, grocery stores, convenient access to State Highway 23 and Interstate 475
It is a 5 minute drive away.
They are within a 4-mile radius.
Kroger, Meijer, Costco, and Walmart for groceries
Starbucks is less than a mile away.
1 mile south of the 23/I-475 intersection
Didn't find an answer?
Our team is always ready to answer your questions.
It is a very nice community to live in. I have enjoyed living here very peaceful and quite, everyone is very nice to work with and friendly. The grounds are kept up and nice. If you have a problem it is taken care in a timely manner. - Verified Resident- Apartment Ratings
My three plus years here, very pleasant experience. Maintenance service prompt. Hallway swept frequently. Grounds manicured. Office staff understanding and courteous. Lighted halls and parking lots. This is my home. - Verified Resident- Apartment Ratings
Experience has been phenomenal. Leasing office always is pleasant to work with and very helpful. Getting any maintenance done is always fast and painless. The upkeep of the parking lot, buildings, and landscaping is always good too. Snow removal is always done early and promptly as well. - Nick- Google
Orchard Lakes looks like a great place to live. The tour guide was fantastic. Very knowledgeable and kind. She seems like she truly cares about the facility and its tenants. Even if we do not decide to live here, our touring process was seamless. - Lindsay- Google
Clean and very beautiful place to live.well maintained lawns,quick response to maintenance needs. The gentleman at the office- Scott is very kind and friendly.i have been in Orchard Lakes since 2019 - Diana- Google
Caring staff that goes out of their way to help residents. Lots of improvements in landscaping and outer appearance of buildings. - Resident- Google